Terms of service

1. General provisions

1.1. The Seller publishes this contract, which is a public contract of offer (hereinafter — the Contract) and has corresponding legal force, on the sale of goods presented on the Seller’s website https://vidro.lviv.ua/, and offers it for conclusion to natural persons, legal entities and natural persons-entrepreneurs (hereinafter — the Buyer).

1.2. This contract is the official and public proposal of the Seller to conclude a contract of sale for the Goods presented on the Seller’s website https://vidro.lviv.ua/. This contract is a public contract of offer, relations under which are governed by Articles 633, 641 and 642 of the Civil Code of Ukraine (hereinafter — the Civil Code of Ukraine) and by the Rules for the sale of goods to order and outside trading or office premises, approved by Order No. 103 of the Ministry of Economy of Ukraine of 19 April 2007.

1.3. The terms of the Contract are the same for all buyers regardless of their status (natural person, legal entity, natural person-entrepreneur), with no preference given to one buyer over another. By concluding this Contract the buyer accepts in full the terms and the procedure for placing an order, paying for the goods, delivering the goods, returning the goods, liability for a bad-faith order and all other terms of the Contract.

1.4. This document is an offer, and it is deemed concluded by the Buyer from the moment the «Confirm Order» button is pressed on the checkout page of the Seller’s website, or from the moment an order is placed through the Seller’s operator. Pressing the «Confirm Order» button constitutes the Buyer’s full and unconditional acceptance of this public contract and of the information set out on the Seller’s website.

1.5. Information about the Seller:

The Seller — natural person-entrepreneur Andrii Volodymyrovych Buniak (registration number 3649301536)

1.6. By accepting this contract, the Buyer confirms that:

a) at the time of purchasing the goods they have reached the age of 18 (for natural persons);

b) the information provided when ordering the goods is correct and current;

c) the contact information provided may be used to inform them about changes in operations, promotional offers or other information related to the Seller’s activity.

In view of the above, please read this contract (public offer) carefully, and if you do not agree with any of its clauses, please leave the site.

If the Buyer does not agree with the terms of the Contract, they have no right to conclude this Contract, and no right to use the services or buy goods under this Contract.

1.7. In this Contract, unless the context requires otherwise, the terms shall be interpreted as follows:

«Offer» — a public proposal of the Seller addressed to any natural person, natural person-entrepreneur or legal entity, for the purpose of concluding a contract of sale on the existing terms set out in the Contract.

«Goods» — the list of items in the range of «new» and «second-hand» goods presented on the Seller’s website.

«Seller» — the company selling the Goods presented on the website https://vidro.lviv.ua/.

«Buyer» — a natural person, natural person-entrepreneur or legal entity that has entered into contractual relations with the Seller on the terms set out in the Contract.

The Seller’s «Operator» — a natural person acting in the interests of the Seller and accepting orders from the Buyer by means of communication other than the internet.

«Acceptance» — the Buyer’s full and unreserved acceptance of the terms of the Contract, without signing the Contract in written form.

«Order» — individual items from the range of Goods specified by the Buyer when placing a request on the Seller’s website or ordered in any other way.

«Delivery» — the direct transfer of the goods from the Seller to the Buyer by an independent carrier (delivery service) that provides services to the Seller under a separately concluded contract. The Seller does not deliver the goods itself.

The Seller’s web page — the web page located on the internet at: https://vidro.lviv.ua/ and containing the list of Goods offered for sale to the Buyer.

2. Subject of the contract

2.1. The Seller sells the Goods to the Buyer at the prices in force at the time the order is placed, and the Buyer pays for and accepts the Goods in accordance with the terms of this Contract.

3. Moment the contract is concluded

3.1. The fact of placing an order with the Seller, either independently or with the help of an operator, constitutes unconditional acceptance of the terms of this Contract, and the Buyer thereafter acts as a person who has entered into contractual relations. The Buyer undertakes to familiarise themselves with the terms of the contract on their own; the Seller is not obliged to inform the Buyer that the contract exists.

3.2. The moment the Buyer enters into contractual relations with the Seller is deemed to be the moment the Goods are ordered, regardless of the method of ordering and the form of payment.

3.3. At the written request of the Buyer, the Seller draws up a contract with the signatures of the parties.

3.4. The Buyer contacts the Seller independently and of their own will, which means that the Buyer has read this contract and agrees with it.

3.5. The procedure for placing an order for goods is set out on the Seller’s website. Any order for goods requires confirmation by the Seller. Confirmation of an order for Goods is given no later than 24 hours from the moment the order is received.

4. Price of the goods

4.1. Prices on the Seller’s website are stated in the national currency of Ukraine (hryvnia) per unit of goods.

4.2. The Seller reserves the right to change the price of the Goods before the Seller confirms the order, without notifying the Buyer. Changes take effect from the moment they are published on the Seller’s website.

4.3. The final price is the price stated when the order is confirmed.

4.4. The price of the Goods does not include the cost of delivering the Goods. The Buyer pays the cost of delivering the Goods in accordance with the current rates of the carrier (delivery service), directly to the carrier (delivery service).

4.5. The price of the Goods does not include the Seller’s costs relating to the use of the Seller’s equipment or machinery to assist in delivering oversized goods to the Buyer and/or handing oversized goods over to the Buyer (in the case of pickup).

5. Payment for the goods

5.1. Goods are paid for in the national currency of Ukraine in accordance with the prices stated on the Seller’s website, taking clause 4.2 of this Contract into account.

5.2. Settlements between the Seller and the Buyer for the Goods are made in the forms and by the methods set out on the Seller’s website in the «Payment & shipping» section.

5.3. In the event of non-payment, partial payment or late payment, the Seller reserves the right not to supply the goods, to suspend or entirely not perform the obligations it has assumed, and bears no liability for the possible consequences of such a decision, action or inaction.

5.4. Until payment for the ordered goods has been received, the Seller has no obligations towards the Buyer.

5.5. Goods are guaranteed and supplied only where the goods are physically in stock and can be delivered to the Buyer.

5.6. Where payment is made by bank transfer to the Seller’s current account, the Buyer’s obligation to pay for the goods is deemed fulfilled from the moment the corresponding funds are credited to the Seller’s current account.

5.7. Where payment is made by bank transfer to the current account of the carrier (delivery service), the Buyer’s obligation to pay for the goods is deemed fulfilled from the moment the corresponding funds are credited to the current account of the carrier (delivery service).

5.8. Where payment is made in cash to the carrier (delivery service), the Buyer’s obligation to pay for the goods is deemed fulfilled from the moment the funds reach the cash desk of the carrier (delivery service).

5.9. Prices for any items of Goods may be changed by the Seller unilaterally before the Buyer’s order is confirmed. Changes take effect from the moment they are published on the Seller’s website.

6. Delivery of the goods

6.1. The Buyer has the right to receive the goods they have ordered through a carrier (delivery service), using its delivery services. The Buyer has the right to receive the goods they have ordered by collecting the Goods in person. Where the Buyer orders oversized goods, the Seller may assist with delivering the goods or handing them over to the Buyer using the Seller’s equipment or machinery. The Seller’s costs relating to the use of the Seller’s equipment or machinery to assist in delivering the Goods to the Buyer and/or handing the goods over to the Buyer (in the case of pickup) are paid by the Buyer and are not included in the price of the goods.

6.2. Delivery of the order to the Buyer is carried out as agreed with the Buyer and to the address they specify.

6.3. The ordered goods are delivered within Ukraine, unless otherwise provided by prior agreement between the parties.

6.4. On receiving the goods, the Buyer is obliged, in the presence of a representative of the carrier (delivery service), to check that the Goods match the stated quantitative and qualitative characteristics (name, range, quantity, completeness). By signing the consignment note on delivery, the Buyer confirms on acceptance of the Goods that they have no complaints about the appearance, quantity or completeness of the goods.

7. Sale of the goods

7.1. The Seller does not guarantee the unconditional fulfilment of an order. The electronic systems involved (https://vidro.lviv.ua/) may contain undetected technical errors, as a result of which an order may not be fulfilled, goods may not be purchased, or fulfilment may be late. In addition, fulfilment of an order may become impossible or late due to circumstances caused by human factors or by circumstances of irresistible force (force majeure).

7.2. Where the Seller is unable to perform, or performs late, the obligations it has assumed due to the circumstances set out in clause 7.1 (except for «force majeure»), the Seller is liable within the limits of the sums received from customers as payment for the goods.

7.3. The Seller does not bear and under no circumstances can bear any financial liability beyond the sums received from the customer as payment for the goods.

7.4. The Seller reserves the right to refuse to sell goods to the Buyer where it is unable to supply the goods in question.

8. Return of the Goods

8.1. The Buyer has the right to return to the Seller non-food goods of proper quality if the goods did not satisfy them in terms of form, dimensions, style, colour or size, or if for other reasons the goods cannot be used for their intended purpose. The Buyer has the right to return goods of proper quality within 14 (fourteen) days, not counting the day of purchase. Goods of proper quality are returned provided that they have not been used and that their marketable appearance, consumer properties, packaging, seals and labels have been preserved, as well as the settlement document issued to the Buyer for payment for the Goods. The list of goods that may not be returned on the grounds set out in this clause is approved by the Cabinet of Ministers of Ukraine.

8.2. The value of goods of proper quality is refunded to the Buyer within 30 (thirty) calendar days from the moment the Seller receives such Goods, provided the requirements of clause 8.1 of the Contract and of the current legislation of Ukraine are met.

8.3. The value of the goods is refunded by bank transfer to the Buyer’s account.

8.4. The return of Goods of proper quality to the Seller’s address is carried out at the Buyer’s expense and is not reimbursed by the Seller to the Buyer.

8.5. If defects in the Goods are discovered within the established warranty period, the Buyer personally has the right, in the manner and within the time limits established by the legislation of Ukraine, to bring against the Seller the claims provided for by the Law of Ukraine «On Consumer Protection». Where a claim is made for defects to be remedied free of charge, the period for remedying them runs from the date the Seller receives the Goods into its possession and has physical access to those Goods.

8.6. Claims provided for by the Law of Ukraine «On Consumer Protection» are considered by the Seller provided the Buyer supplies the documents required by the current legislation of Ukraine. The Seller is not liable for defects in the Goods that arose after they were handed over to the Buyer as a result of the Buyer breaching the rules for using or storing the Goods, of the actions of third parties, or of irresistible force.

8.7. The Buyer has no right to refuse goods of proper quality that have individually determined properties, if those goods can be used solely by the Buyer who purchased them (including non-standard sizes, characteristics, appearance, configuration and so on made at the Buyer’s request). Confirmation that goods have individually determined properties is a difference between the dimensions and other characteristics of the goods and those stated in the online store.

8.8. The return of goods, in the cases provided for by law and by this Contract, is carried out after the Buyer’s request has been processed, to the address specified by the Seller.

9. Liability towards third parties

9.1. The Seller bears no liability whatsoever for the use or subsequent use of goods purchased on the Seller’s website or with its help.

9.2. The Seller bears no liability whatsoever in the event of any circumstances that arose through no fault of the Seller, namely: circumstances that arose through the fault or negligence of the Buyer, and/or circumstances that arose through the fault or negligence of any third party or parties, and/or force majeure circumstances.

10. Rights and obligations of the Parties

10.1. The Seller undertakes:

10.1.1. Not to disclose any private information of the Buyer and not to give third parties access to that information, except in the cases provided for by this Contract and by the current legislation of Ukraine.

10.1.2. To give the Buyer the opportunity to receive free telephone consultations on the numbers listed on the Seller’s site. The scope of consultations is limited to specific questions relating to the fulfilment of the order.

10.1.3. The Seller reserves the right not to fulfil an order where the Goods are out of stock and/or force majeure circumstances arise.

10.1.4. The Seller reserves the right to change this Contract unilaterally.

10.2. The Seller is not liable for improper use by the Buyer of goods purchased on the Seller’s website or with its help.

10.3. The Seller has the right to transfer its rights and obligations for fulfilling orders to third parties.

10.4 The Buyer undertakes:

10.4.1. Before placing an order for goods, to read the content of the Contract of offer and the payment and delivery terms on the Seller’s website.

10.5. Title to the goods, as well as the risk of their accidental damage or loss, passes to the Buyer from the moment the goods are handed over to the carrier (delivery service) for delivery to the Buyer.

11. Force majeure circumstances

11.1 The parties are released from liability for failure to perform or improper performance of obligations under the terms of the contract for the duration of irresistible force. Irresistible force means extraordinary circumstances that cannot be overcome in the given conditions and that prevent the parties from performing their obligations under this Contract. These include natural phenomena (earthquakes, floods and so on), circumstances of public life (military action, states of emergency, major strikes, epidemics and so on), and prohibitive measures of state authorities (bans on transport, currency restrictions, international sanctions, trade bans and other measures). During that time the parties have no claims against each other and each party assumes its own risk for the consequences of the force majeure circumstances.

12. Copyright

All textual information and graphic images placed on the Seller’s website are the property of the Seller.

13. Information and its use

13.1. The Buyer is obliged to provide accurate and truthful information in the amount required to purchase the goods they are buying. The information provided by the Buyer may, if necessary, be published in open sources.

13.2. The Seller has the right, at its discretion, to require the Buyer to provide documentary confirmation of the authenticity of the information provided.

13.3. Providing inaccurate or unreliable information, or failing to provide such information at the Seller’s request, gives the Seller the right to suspend the sale of the goods or to refuse to conclude the Contract unilaterally. In that case the Seller is not liable for any losses incurred by the Buyer if the goods are not sold.

13.4. The Seller collects and processes the personal data of Buyers (namely: the Buyer’s surname, first name and patronymic, delivery address, contact telephone numbers, email address and so on) for the purpose of:

– performing the terms of this Contract;

– delivering to the Buyer the goods they have ordered.

13.5. By placing an Order for Goods through the Seller’s website or with its help, the Buyer consents to the collection, processing and transfer of the information they have provided, including personal data. Permission to process personal data is valid for the term of the Contract and also for an unlimited period after it ends. In addition, by concluding the contract the Buyer confirms that they have been notified (without additional notice) of the rights established by the Law of Ukraine «On Personal Data Protection», of the purposes of collecting and processing the data, and of the fact that their personal data are transferred to the Seller so that the terms of this Contract can be performed, so that mutual settlements can be made, and so that invoices, acts and other documents can be issued. The Buyer also agrees that the Seller has the right to grant access to and transfer their personal data to third parties without any additional notice to the Buyer for the purpose of fulfilling the Buyer’s order. The scope of the Buyer’s rights as a personal data subject under the Law of Ukraine «On Personal Data Protection» is known and clear to them.

13.6. Access to the Buyer’s personal data is granted only to persons directly involved in fulfilling the Order.

13.7. The Seller undertakes: to maintain confidentiality with regard to Buyers’ personal data; not to allow attempts at unauthorised use of Buyers’ personal data by third parties; to exclude access to Buyers’ personal data by persons who are not directly involved in fulfilling the Order, except in the cases provided for by the current legislation of Ukraine.

14. Other terms

14.1. This contract operates in accordance with the current legislation of Ukraine.

14.2. All disputes arising between the Buyer and the Seller are resolved through negotiation. If the matter is not resolved through negotiation, the Buyer and/or the Seller have the right to apply to a court to resolve the dispute in the manner provided for by the current legislation of Ukraine.

14.3. The Seller has the right to make changes to this Contract unilaterally.

14.4. This Contract is drawn up in the Ukrainian language. Translations of the Contract into other languages are published on the Seller’s website solely for the Buyer’s convenience. In the event of any discrepancy between the Ukrainian version and a translation, the Ukrainian version shall prevail.

15. Return rules

We can send a new order within 1–2 business days of receiving the previous one.

You can use the «Easy Return» feature in the Nova Poshta app or at a branch. Please state your order number in the comment to the shipment. Alternatively, here are the delivery details:

Lviv

Individual entrepreneur Andrii Volodymyrovych Buniak

0967337683

Nova Poshta parcel locker No. 64796, Lviv

We would ask you to send us the waybill number once you have dispatched it