Returns & exchanges

If it does not fit, we will refund you or exchange it. You have 14 days from the day you receive the order, and that is not our goodwill — it is the Law of Ukraine «On Consumer Protection».

What can be returned

An item you have not worn: the look, the tags and the packaging are intact. Trying it on at home is allowed and encouraged — that does not count as «use».

The only things we cannot take back are the ones excluded by government regulation: underwear, socks and hosiery.

How to return it — 5 steps

  1. Write to us on Instagram or call 073 7337 683: give the order number and say what you are returning.
  2. We confirm it and tell you which branch to send it to.
  3. Pack the item together with the receipt or the waybill.
  4. Send it with Nova Poshta — or use «Easy Return» in the app or at a branch. Put the order number in the comment to the shipment, otherwise the parcel is hard to identify.
  5. We receive it, check it and refund you by the same method you paid with.

Who pays for shipping

  • The item did not fit — the return shipping is paid by the customer.
  • We got it wrong (wrong size, wrong print, a defect) — we pay shipping both ways.

Exchanges

We send the new order within 1–2 business days of receiving the previous one. If the size you need is out of stock, we refund you.

Where to send it

Lviv, Nova Poshta branch No. 30
Individual entrepreneur Andrii Volodymyrovych Buniak
096 733 76 83

Once you have sent it, send us the waybill number — that way we meet the parcel instead of hunting for it.

How long the refund takes

We refund within 30 calendar days from the day we receive the item — that is how it is written in the offer. In practice it is faster: a few business days after the check.

The full legal text is in the public offer, section 8.